Last Updated: October 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from mi nu Pty Ltd (“mi nu”, “we”, “us”, “our”).
By placing an order, you agree to this Shipping Policy as part of our Terms of Service.
1. ORDER PROCESSING
All orders are processed in the order they are received.
Processing times may vary depending on product availability, order volume, and peak periods (including launches and promotional events).
Estimated processing and shipping timeframes are displayed at checkout where applicable and form part of your order expectations.
If no specific timeframe is shown, we will dispatch your order within a reasonable time, generally within 30 days, in accordance with applicable consumer laws.
2. PRE-ORDERS
Certain products may be offered for purchase on a pre-order basis. A pre-order means that you are purchasing a product before it is available for immediate dispatch.
Where a product is available for pre-order, we will clearly identify it as a pre-order product on the relevant product page and provide an estimated dispatch date or timeframe.
Unless otherwise stated at the time of purchase, payment for pre-order products is collected at checkout.
Estimated Dispatch Dates
Any estimated dispatch date or timeframe provided for a pre-order is based on our reasonable expectations at the time it is communicated to you.
Pre-order dispatch dates are estimates and may be affected by factors outside our reasonable control, including:
- manufacturing or production delays;
- quality control requirements;
- international freight or logistics delays;
- customs clearance;
- supply chain disruptions; and
- other unforeseen circumstances.
We will use reasonable efforts to keep you informed if there is a material change to the estimated dispatch timeframe for your pre-order.
Changes or Delays to Pre-Orders
If we become aware that your pre-order cannot be dispatched within the estimated timeframe communicated to you, we will notify you as soon as reasonably practicable.
Where required by applicable law, or where the circumstances reasonably require, we will provide you with information about the revised estimated dispatch timeframe and any applicable options available to you, including cancellation and refund rights.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Orders Containing Pre-Order and In-Stock Products
If your order contains both pre-order and in-stock products, your order may be shipped once all items in your order are available.
Where we decide to split an order into multiple shipments, you will not be charged additional shipping fees for split shipments initiated by us, unless clearly agreed with you before the additional shipment is arranged.
3. SHIPPING CONFIRMATION
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
Tracking updates are managed by third-party carriers and may not update immediately after dispatch.
4. DELIVERY TIMEFRAMES
Delivery times vary depending on your location, shipping method, and external carrier factors.
Estimated delivery times are provided at checkout as guidance only and are not guaranteed.
Delays may occur due to:
- customs clearance
- carrier delays
- public holidays or peak periods
- weather or transport disruptions
While we work with trusted shipping partners, we cannot control carrier performance once an order has been dispatched.
5. UNITED STATES SHIPPING (FTC COMPLIANCE)
For orders shipped to the United States:
Where a specific shipping timeframe is not clearly stated at the time of purchase, we will have a reasonable basis to ship within 30 days of receiving your order, in accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).
If we are unable to ship within the promised timeframe or within 30 days (where no timeframe was stated), we will:
- notify you of the delay as soon as reasonably possible
- provide a revised estimated shipping date or advise if the delay is uncertain
- offer you the option to accept the delay or cancel your order for a full refund
If you choose to cancel, refunds will be processed promptly in accordance with applicable regulations.
6. AUSTRALIAN SHIPPING (ACL FRAMEWORK)
For Australian orders:
Delivery timeframes are estimates only and may vary due to carrier or external factors.
Under Australian Consumer Law, you are entitled to remedies where goods are not supplied within a reasonable time, particularly where timing was essential to your purchase.
We will always work with you to resolve delivery issues fairly, including replacement, reshipment, or refund where appropriate under applicable law.
Australian Shipping Costs
For orders delivered within Australia:
- Free standard shipping is available on orders of AUD $85 or more.
- Orders under AUD $85 are subject to the applicable shipping fee displayed at checkout.
- Any applicable shipping charges will be clearly displayed before you complete your purchase.
Free shipping applies to the eligible order value after any applicable discounts or promotions, unless otherwise stated at the time of purchase.
7. INTERNATIONAL SHIPPING
We ship internationally to selected regions.
International customers are responsible for any:
- import duties
- customs taxes
- local government fees
These charges are determined by the destination country and are not included in product prices or shipping fees unless explicitly stated at checkout.
We are not responsible for delays caused by customs processing.
8. PARTIAL SHIPMENTS
In some cases, your order may be shipped in multiple packages depending on:
- product availability
- warehouse location
- fulfilment optimisation
You will not be charged additional shipping fees for split shipments initiated by us.
9. RISK OF LOSS & TITLE
Once your order has been handed to the carrier, risk of loss transfers to you, subject to applicable consumer laws.
Ownership of the goods transfers to you once full payment has been received.
If a parcel is lost in transit, we will work with the carrier and you to resolve the issue, which may include replacement or refund depending on the outcome of the investigation.
10. INCORRECT ADDRESS OR DELIVERY ISSUES
You are responsible for ensuring your shipping address is correct at checkout.
We are not responsible for:
- orders delivered to incorrect addresses provided by the customer
- failed delivery attempts due to customer unavailability
- packages returned due to incorrect or incomplete address details
If an order is returned to us due to an address issue, we may reship the order at the customer’s expense.
11. SHIPPING RESTRICTIONS
We may be unable to ship to certain locations due to:
- carrier limitations
- customs restrictions
- regulatory requirements
If this applies to your order, we will notify you and provide a refund where applicable.
12. TRACKING & DELIVERY SUPPORT
We provide tracking information where available, but final delivery updates are managed by third-party carriers.
If your order is delayed or appears lost, please contact us at:
We will assist you in investigating the issue with the carrier.
13. CHANGES TO THIS POLICY
We may update this Shipping Policy from time to time to reflect operational, legal, or carrier-related changes.
The updated version will always be published on this page with a revised “Last Updated” date.
14. CONTACT US
mi nu Pty Ltd
PO Box 13
Moffat Beach QLD 4551
Australia
