Contact information

Last Updated: June 2026
If you have any questions about these Terms, our Privacy Policy, Returns Policy, or Shipping Policy, you can contact us using the details below.

1. Business Details

mi nu Pty Ltd
ABN: 54 694 904 786
ACN: 694 904 786

Registered Office:
2/290 Boundary Street
Spring Hill QLD 4000
Australia

Postal Address:
PO Box 13
Moffat Beach QLD 4551
Australia

2. Customer Support Contact

For all customer support enquiries, including order questions, shipping updates, returns, product information, or general assistance, please contact us via the appropriate channel below.
We are a small team, but we read every message and appreciate your support. We aim to route enquiries efficiently so they are handled by the correct team.


General Enquiries

hello@minu.style

For general questions, brand enquiries, or anything not listed below.

Orders & Shipping Support

orders@minu.style

For:
  • order status updates
  • shipping tracking issues
  • delivery delays
  • address corrections (if not yet dispatched)

Customer Support (Returns, Refunds & Product Issues)

support@minu.style

For:
  • returns and refunds
  • damaged or faulty items
  • product usage questions
  • skin fit or adhesion concerns

Creator, Affiliate & Collaborations

social@minu.style

For:
  • influencer and creator partnerships
  • affiliate applications
  • brand collaborations
  • UGC and campaign enquiries

Privacy Requests

For privacy-related requests (access, correction, deletion, complaints), please email:
hello@minu.style with “Privacy Request” in the subject line.
We may need to verify your identity before processing certain requests.

3. Response Times

We aim to respond to all enquiries within 1–2 business days.
During peak periods (including product launches, sales, and holiday periods), response times may be slightly longer.

4. Communication Channels

We primarily provide customer support via email to ensure:
  • accurate record keeping
  • efficient resolution of enquiries
  • secure handling of personal information
We may also communicate with you via:
  • email (order updates, marketing where consented)
  • SMS (order updates or marketing where consented)
  • Shopify Inbox (on-site chat, where available)

5. Legal Notices

All legal notices, complaints, or formal correspondence should be sent to:

mi nu Pty Ltd
PO Box 13
Moffat Beach QLD 4551
Australia

hello@minu.style

6. Privacy Requests

For privacy-related requests (access, correction, deletion, or complaints), please include “Privacy Request” in the subject line when contacting us at:

hello@minu.style

We may need to verify your identity before processing certain requests.