Refund policy

Last Updated: June 2026

At mi nu, we want you to shop with confidence. If something isn’t right, we’re here to help.

This Returns & Refund Policy explains your rights under Australian Consumer Law, together with our voluntary returns policy for customers in Australia, the United States and other countries.

Nothing in this policy limits or excludes any rights or remedies you may have under applicable consumer protection laws.

1. Your Consumer Rights

Australian Customers

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major failure, you are entitled to choose a refund or replacement.

If the failure is minor, we may choose to repair, replace or refund the product within a reasonable time.

These rights apply in addition to our voluntary change-of-mind policy.

United States and International Customers

If your product arrives faulty, damaged, defective or significantly different from its description, please contact us as soon as possible so we can resolve the issue.

Depending on the circumstances, we may offer a replacement, refund or other appropriate remedy in accordance with applicable consumer protection laws.

2. Faulty, Damaged or Incorrect Products

If you believe your order is faulty, damaged or incorrect, please contact us within a reasonable time after receiving your order.

Please include:

your order number
a description of the issue
photographs or videos where possible

We may ask you for additional information or request that the product be returned so we can assess the issue before providing a remedy.

Where a product is confirmed to be faulty, damaged or not as described, we will provide an appropriate remedy and cover any reasonable return shipping costs where required by law.

3. Change of Mind Returns

If you change your mind, we may accept a return within 45 days of delivery, provided the product:

has not been worn or used
is in its original condition
includes all original packaging, storage case and accessories
has any hygiene seals intact (where applicable)
is suitable for resale following inspection

Because our products are intimate skin-contact items, we cannot accept change-of-mind returns for products that have been worn, tested on skin, have broken hygiene seals or cannot be safely resold.

This policy applies to both adhesive and non-adhesive nipple covers.

This section does not affect your rights if a product is faulty or fails to meet applicable consumer guarantees.

4. Adhesive Products

For hygiene and safety reasons, adhesive nipple covers that have been opened, worn, applied to the skin or have damaged or removed hygiene seals cannot be returned unless they are faulty or required to be accepted under applicable consumer law.

5. Non-Adhesive Products

Our non-adhesive nipple covers are also intimate skin-contact products.

For hygiene reasons, we cannot accept change-of-mind returns once they have been worn or used against the skin, even if they appear clean.

Unused products in original resale condition may be eligible for return under Section 3.

6. Skin Irritation or Allergic Reactions

Our products are made from skin-safe materials, however individual skin sensitivities can vary.

We recommend following all care and usage instructions provided with your product.

If irritation occurs, discontinue use immediately.

If you believe you have experienced an unexpected reaction despite using the product as directed, please contact us so we can review your circumstances and determine an appropriate resolution in accordance with applicable consumer laws.

7. Return Inspection

All returned products are inspected upon arrival.

If a returned item does not meet the conditions outlined in this policy, including where it has been worn, used, damaged or cannot be safely resold, we may decline the return and send the product back to you.

This inspection process does not affect your statutory rights where a product is faulty.

8. Return Shipping

If the return relates to a faulty, damaged or incorrectly supplied product, we will cover reasonable return shipping costs where required by applicable law.

For approved change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

Original shipping charges are non-refundable unless required by law.

9. Refunds

Once your returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method.

Depending on your payment provider, refunds may take several business days to appear in your account.

10. Proof of Purchase

To process a return or refund, we require proof of purchase.

This may include:

your order confirmation
receipt
bank or credit card statement
other reasonable proof of purchase

11. How to Start a Return

To request a return or report an issue, please contact us before sending any products back.

Email: orders@minu.style